The Tufts Health Plan Medicare Preferred OTC Login Portal (accessed via thpmp.org/mybenefitscenter) is an online platform that allows members to manage their Over-the-Counter (OTC) benefit allowance. Through this portal, members can check their current balance, view eligible products, and order items from approved vendors like CVS Health and Medline for home delivery . This digital tool is designed to help members conveniently use their quarterly allowance to purchase health and wellness products without needing to visit a physical store .
How to Access thpmp.org/order-OTC Login Page
- Navigate to thpmp.org/mybenefitscenter in your web browser .
- For CVS Health online orders, log in and then select “Locations” > “Online” > “CVS Health” link .
- For Medline orders, follow the same steps but select the “Medline” link .
- Bookmark the page to ensure you always use the official, secure login site.
Step-by-Step Guide to Login with OTC Card Number
- Go to the official portal: thpmp.org/mybenefitscenter .
- Enter your 19-digit number located on your Instant Savings (OTC) card .
- Enter your 9-digit Member ID number found on your Tufts Health Plan member ID card .
- Click the login or submit button to access your account dashboard.
Requirements for thpmp.org/order-OTC Account Login
| Requirement | Description |
| OTC Card Number | The 19-digit number printed on your Instant Savings (OTC) card . |
| Member ID Number | Your 9-digit identification number from your Tufts Health Plan member ID card . |
| Internet Access | A stable internet connection and a modern web browser. |
| Device | A computer, smartphone, or tablet capable of accessing the web portal. |
How to Register or Activate a New OTC Account
Most members do not need to “register” separately; your account is active once you receive your OTC card. To activate your online access:
- Visit thpmp.org/mybenefitscenter.
- Enter your 19-digit OTC card number and 9-digit Member ID as your login credentials .
- Upon first login, you may be prompted to verify your identity or set up security questions for future password recovery.
Common Login Issues and How to Fix Them
- Incorrect Card Number: Ensure you are using the 19-digit OTC card number, not your member ID or a different card number .
- Typographical Errors: Double-check both numbers for typos. The Member ID is typically 9 digits.
- New Card Not Working: If you have a new plan for the year (e.g., switching to Smart Saver Rx or PPO RX in 2026), you may have received a new OTC card. Discard the old one and use the new card .
- Browser Issues: Try clearing your browser’s cache and cookies or using a different web browser.
Forgot OTC Login Details? Recovery Process Explained
| Problem | Recovery Process |
| Forgot Member ID Number | Locate your Tufts Health Plan member ID card. The 9-digit number is printed on it. If lost, call Member Services . |
| Lost OTC Card Number | Call Member Services to request a replacement card. Your balance remains safe and can be accessed with a new card. |
| Portal Access Issues | Use the “Forgot Password” or “Help” link on the login page. You may need to verify personal information to reset your access. |
Benefits of Using the OTC Online Ordering Portal
- Free Shipping: Items ordered through CVS Health and Medline are delivered with no additional shipping fees .
- Fast Delivery: Expect delivery in approximately 2–5 business days after the order is processed .
- Convenience: Shop from home 24/7 without traveling to a store.
- Curated Shopping: Online stores show only eligible items, reducing confusion about what you can purchase .
How to Check OTC Card Balance After Login
- Log in to thpmp.org/mybenefitscenter.
- Your current available balance should be visible on the main dashboard.
- You can also check your balance by calling the number on the back of your OTC card or using the OTC Network mobile app .
How to Order OTC Items Online After Signing In
- After logging in, click on “Products” at the top of the homepage to search for eligible items .
- To order, click “Locations” at the top of the homepage.
- Select “Online” from the left panel .
- Choose your vendor link (e.g., “CVS Health” or “Medline” ) to be redirected to their secure ordering site .
- Add desired items to your cart and proceed through checkout. The cost of eligible items will be deducted from your allowance.
Eligible Products You Can Buy Using OTC Benefits
| Category | Eligible Examples | Ineligible Examples |
| Over-the-Counter (OTC) | First aid supplies, pain relievers, cold medicine | Baby formula, diapers, nutritional bars, rechargeable batteries |
| Daily Health & Hygiene | Toothbrushes, razors & refills, sunscreen, shampoo | Hair color, perfume, teeth whitening strips, cosmetics |
| Grocery (Select Plans) | Eligible food items (check portal for specifics) | Sports drinks (Gatorade), cookies, cake mixes, bakery items, salty snacks |
How the OTC Allowance System Works (Monthly/Quarterly)
| Plan Type | Allowance Amount | Frequency | Rollover Policy |
| HMO Smart Saver Rx (2026) | $75 per quarter | Quarterly (Jan-Mar, Apr-Jun, etc.) | Does not carry over |
| PPO RX (2026) | $20 per quarter | Quarterly | Does not carry over |
| Senior Care Options (D-SNP) | $115 (Medicare) + $235 (Medicaid) = $350 total per quarter | Quarterly | Does not carry over |
| Tufts Health One Care (D-SNP) | $155 per quarter | Quarterly | Does not carry over |
Alternative Ways to Order (Phone & Mail Options)
- Phone (CVS Health): Call 1-833-875-1816 (Mon–Fri, 9 a.m.–11 p.m. ET) .
- Phone (Medline): Call 1-833-569-2168 (Mon–Fri, 8 a.m.–7 p.m. ET) .
- Phone (General Member Services): Call 1-855-670-5934 (TTY: 711) .
- Mail: Fill out and return the mail-order form included in the Medline OTC benefits catalog .
Tips for Smooth OTC Ordering Experience
- Track Your Quarter: Remember your allowance resets every calendar quarter but does not roll over. Use it or lose it before the quarter ends .
- Keep Your Card: Do not throw your OTC card away at the end of the quarter. It will be reloaded automatically .
- Use the App: Download the OTC Network mobile app to check your balance and scan items for eligibility while shopping in-store .
- Check Eligibility Online: Before driving to a store or finalizing an online order, use the portal’s product search to confirm an item is covered .
Customer Support for thpmp.org/order-OTC Login Help
If you need assistance with the OTC login portal, have questions about your benefits, or need to request a new card or catalog, call Tufts Health Plan Member Services. Representatives are available to help you 7 days a week from 8 a.m. to 8 p.m. (hours shift to Monday–Friday from April 1 to September 30). You can reach HMO members at 1-800-701-9000 (TTY: 711) and PPO members at 1-866-623-0172 (TTY: 711). Translation services are available at no cost .
FAQs
- What website do I go to for OTC orders?
Go to thpmp.org/mybenefitscenterto log in and access the online ordering portals for CVS Health and Medline . - What numbers do I need to log in?
You need your 19-digit OTC card numberand your 9-digit Member ID numberfrom your Tufts Health Plan ID card . - Does my OTC balance roll over to next month?
No. The allowance is loaded quarterly, and any unused balance at the end of the calendar quarter expires and does not carry over . - Can I use my OTC card at physical stores?
Yes. You can swipe your card at participating retailers like Walmart, CVS, Walgreens, and Stop & Shop . - Who do I call if I lose my OTC card?
Call Member Services at 1-855-670-5934(TTY: 711) to request a replacement card.
